I think all your scenarios should have worked. Should you wish to change your room before your sail date, please call one of our customer service agents at 866-562-7625. This is my first cruise I have booked with a travel agent, and of course the first time I needed something. I'll give them a call when I have the money in my bank. I went and checked and it doesn't look like I'm getting a refund. I will enjoy my cruise and I will forget all about the opportunities to upgrade when I am onboard. I don't understand. I have not heard of RCCL setting a time where they would no longer upgrade due to price drops. Click here to reload the page in order to enable certain features, Policy regarding COVID related Discussions. I politely declined because it just seems like price gouging to me to expect me to pay close to $1000 more to upgrade when someone booking new only has to pay $88 more than the price of my. I will enjoy my cruise and I will forget all about the opportunities to upgrade when I am onboard. Royal Caribbean International Paid Upgrade after Final Payment? I wasn't expecting it, but it showed up about 6 days later on Sept 24th and we were definitely after final payment since this is a thanksgiving cruise. But, I had thought the same when he called me to tell me they were closed (it was 3PM ET at the time). Started in 2010, Royal Caribbean Blog offers daily coverage of news and information related to the Royal Caribbean cruise line along with other relevant topics of cruising, such as entertainment, news, photo updates and more. There was a balcony guarantee (X) available. ok, thanks for your advice, hopefully the balcony price will increase by a couple of dollars more than what he actually paid, if it does, hopefully RC will then allow the upgrade. Reporting smoking on a balcony is not being a Karen. They come and go quickly sometimes. Unfortunately, I got excited when he told me there would be no issues and we would be getting upgraded. So, if I had waiting until morning, it would have been gone gone gone! Told when we were on board and met a few people that they did the same thing (around the same time we were looking) only had to pay the difference from Balcony to Suite. I'll keep an eye out and try again. Bit of a lottery i suppose. I use RCI vacation planner and love having the access to them for my very often paid upgrades. LauraS I upgraded from an interior to a balcony on Liberty a couple years ago where the price was less than the price I had paid. Your booking number would stay the same as you are just doing a reprice so nothing in the cruise planner (CP) will be affected. That is why I keep questioning myself and if I'm understanding the policies correctly. Thanks for the posts. So they did. Of course I would have rather had the cash but having hundreds of dollars of OBC to cover gratuities and whatever else was nice. Our allocated rooms at the moment are on deck 11 front facing, which im not massively keen on so i think we would still be better off changing to the oceanview balcony guarantee. :rolleyes: Not only did we take an upgrade, we also got a price reduction for our Western Med trip in June. My fault. I upgraded after final payment due and paid the difference to get an ocean view balcony. You aren't cancelling your booking and just doing a stateroom upgrade, so unless you paid final balance then your balance would just be reduced. To find out if you are eligible for the RoyalUp upgrades program, click here and enter your Last name and Booking number. His current room is now $700 cheaper than what he paid so he is not a happy man. Plus, it was the LAST Grand Suite available (still shows none left on the website). We now owe $76 next August for the final payment. CC Help Jenn Not sure about the military as you have to provide proof. This morning I checked, and sure enough, the guarantee was gone. He said it would be and there would be no problems. Thanks for sharing any knowledge or experiences. I called and this time the rep told me that I would lose my $50 OBC (ok, fine), but that also the balcony guarantee was now a bit LESS expensive and she can't move me there because I have to choose a room that costs more so that she can charge me the difference. A few weeks out some Suites came up anyway long story short we were told that we would have to cancel and rebook, not an issue but we would loose the total money and would then have to,pay for the suite in full. By If you booked with a travel agent, you have to go through your travel agent to contact Royal Caribbean to upgrade you. I didn't get too worried yet as I thought maybe as a TA he had "reserved" somehow the rate over the weekend and just needed to make it final today. Balance is reading 0.00 even though amount paid is more than package price. Copyright 19952022 The Independent Traveler, Inc. Amazing, Funny & Totally Awesome Cruise Photos. Would appreciate guidance from the experts! Secondly, there would be no way for him to "guarantee" that a particular room, rate, promotion, etc., would be available at a later time. If you have an account, sign in now to post with your account. Royal Caribbean accepted my $4,200 upgrade bid for a downgraded cabin Michelle Couch-Friedman August 29, 2022 Royal Caribbean offered Stan Fernald and his wife the opportunity to bid on an upgraded cabin for their upcoming cruise. Your only option is if a higher category cabin is available at the same price or lower, you can upgrade ( no OBC or refund if the new price is under your old price). CC Help Jenn He just responded "you gave it a good trywe will still have a lot of funreally looking forward to getting away and just relaxing on the beach with a margarita and my nook..". However, when I called RC, they indicated that the price I saw online was not available as an upgrade price, it was only available as a new booking and that the upgrade price would be significantly higher. CC Help Jenn Upload or insert images from URL. I checked yesterday, it was still showing available. In just a few simple steps, you could score a fantastic upgrade, from Ocean View and Balcony staterooms to the most expansive suites at sea. Starting to get really excited now. Here's what's happened so far: Last month there was a big price drop overnight, so I called up and asked to upgrade, but they were unable to match the price I found online. I will definitely do that. D.Mckinnon Correct on both questions. I had the same issue two years ago. I am happy with my original cabin location. 19952023, The Independent Traveler, Inc. Forum Assistance - Welcome to Cruise Critic, Announcement: Upgrade Your Horizon ~ Sponsored by Regent Seven Seas Cruises. Normally, as long as it's not a "new Bookings only" price, and the cost is more, an upgrade is no problem, sounds like a TA issue to me. It was approx. I have honestly never tried for an upgrade before but I read a lot of threads on here and I've never seen that rule. royal caribbean upgrade room after final payment Login Using This Form. You will lose it since you are past final payment date. You can upgrade anytime by paying the difference between what you have paid and the current price of the upgraded stateroom. He then came back and said he could not get the rate. I did find that email address earlier in a search. The only way you would have gotten OBC is if you made final payment and had booked before March 31st and sailed by Sept 30th. Whatever the reason, here are the ways to upgrade your cabin. Just happy to be cruising in a better room than I expected to be. And now I don't have to worry that I would always want a balcony (I have never had one in my 13 previous cruises!). He said it would be and there would be no problems. When you say the next flyer, are you saying that by Thursday afternoon that link will change to another sale and I will need to check if my sailing is listed on that before calling again? Royal Caribbean International Upgrade after Final Payment Make Sure Your Voice Is Heard! You can post now and register later. And now I don't have to worry that I would always want a balcony (I have never had one in my 13 previous cruises!). As long as the cruise costs $0.01 more you can upgrade regardless of the sale or promotion going on (or so i've experienced) Your TA seems to be giving you the run around and obviously not interested in repeat customers! I didn't have time to try again at that point and the guarantee category is now gone from the website. I'm really stunned but I think their specialty might be in large group cruises so maybe dealing with an individual is not their cup of tea. Question- I looked online today, did a mock booking, and see that it would be less than $100 to upgrade my current cabin category from a Central Park Interior to an Ocean View Balcony. There ARE good TA's out there, sorry your experience isn't so good. Is that the new policy, and if so does anybody know when it changed? Want2Cruise 701 received an email offering the opportunity to upgrade from a Celebrity Suite to a Royal Suite or Penthouse, for a minimum bid of $1,000 per person. Those ARE restricted to new bookings. He first came back and told me it would be several hundred dollars more. The agency may have won awards, but how long has he been working as a TA. That was incorrect so I sent him a screen shot. Whether you cruise multiple times per year or you're new to cruising, the goal of Royal Caribbean Blog is for it to bea useful resource for keeping up to date with what's new and exciting with Royal Caribbean. . Cruise lines sometimes offer special promotions in which two different cabin categories are priced equally -- so if you book the . With one exception (more on that in a minute), cruise lines won't honor lower prices after final payment, and if you try to cancel and rebook, you'll almost certainly find that the cancellation penalty is greater than the savings. You don't treat your customer this way and expect to stay in business. A quick google search confirmed this policy and I was on my way. CC Help Jenn This is a community for sharing cruise-related experiences, opinions, news, etc. Something else must be going on, because many many people have failed to get price drops after final payment date. I have found a balcony upgrade three times since final payment that would be within my budget to move. There is no harm in asking but upgrades are rarely available these days. Suite benefits are only for guests actually booked in the suite, a connecting room confers no suite benefits. Make him do his job ;). I was waiting until 2 weeks out (which was yesterday) as it seemed that was the right timeframe. I am well past the final payment date. Posted January 15, 2016. Pasted as rich text. I'm split in continuing to look. Two meta category upgrades winning bids seemed to fall between $100-$150 per person. CC Help Jenn Moreover, Royal Up's options arenotindications of an actual cabin upgrade availability. 19952023, The Independent Traveler, Inc. Forum Assistance - Welcome to Cruise Critic, Announcement: Upgrade Your Horizon ~ Sponsored by Regent Seven Seas Cruises. 5280mom, September 17, 2017 in Royal Caribbean International. The first time it was on Tuesday. Copyright 19952022 The Independent Traveler, Inc. Amazing, Funny & Totally Awesome Cruise Photos. Offers are based on two occupants per stateroom - only the first and second guest will be charged. I checked yesterday, it was still showing available. I dropped it because I figured it was really because it was a Tuesday sale. You aren't cancelling your booking and just doing a stateroom upgrade, so unless you paid final balance then your balance would just be reduced. I know I've been able to do this in the past, but I just tried to upgrade an upcoming sailing to a balcony and the phone rep says that after final payment no room category changes are allowed. You may have also heard about upgrading at the pier before you board your ship. I'm really stunned but I think their specialty might be in large group cruises so maybe dealing with an individual is not their cup of tea. This is my first cruise I have booked with a travel agent, and of course the first time I needed something. Attempting to do another now if the right cabin is available. I contacted him Saturday and he confirmed this time he could get that rate and would send an updated invoice/confirmation. As we come from Australia we spoil ourselves. You will be able to leave a comment after signing in, By I also told her that I wasn't expecting any money or credit to be refunded, but she wouldn't budge. Cruisers' Choice Awards! Any hidden fees for your own modem and router? These are the types that give TAs a bad name. By stampingoddess, September 17, 2019 in Royal Caribbean International. If a stateroom is available for a complimentary upgrade, and it meets your upgrade preferences, we will notify you at your email address on file to communicate the upgraded stateroom details. Started October 12, 2018, Copyright 19952022 The Independent Traveler, Inc. Ended up calling the C&A line instead and got it done. LauraS Powered by Invision Community. Started August 27, 2021, By I know that doesn't seem logical at all. If it's not then I will stop trying to look at upgrade opportunities. June 23, 2019 in Royal Caribbean Discussion. I just don't like excuses that aren't true. 19952023, The Independent Traveler, Inc. Forum Assistance - Welcome to Cruise Critic, Announcement: Upgrade Your Horizon ~ Sponsored by Regent Seven Seas Cruises. UPGRADE YOUR STATEROOM IN A FEW SIMPLE STEPS Introducing RoyalUp a new bid-based stateroom upgrade program. I know I've been able to do this in the past, but I just tried to upgrade an upcoming sailing to a balcony and the phone rep says that after final payment no room category changes are allowed. What I'm asking is..I booked a Junior Suite on an upcoming cruise. Paid Upgrade after Final Payment? As we had booked late, the savings was several THOUSAND dollars. Are you about to book your first cruise and looking to save money by reserving the cheapest room available? If you have an account, sign in now to post with your account. The numbers for upgrading to a full suite, however, are all over the map. Royal Caribbean International. are you sure you weren't really outside of final payment date? I was looking at a guarantee room and the non-guarantee are several hundred dollars more so I didn't want one of those. November 3, 2022 . We had a Balcony that's fine as no Suites were avaliable at the time. You cannot paste images directly. He told me the price I was looking at was a military rate. We went for a $200 discount on an undersold cruise recently and the best they could do was to cancel my current bookings (and extras) and for us to re-book a new cruise, was a pain in the butt. Started October 12, 2018, Copyright 19952022 The Independent Traveler, Inc. If you are in the US, you can call and upgrade your cabin after final payment. Obviously, I will be happy in the rooms we originally booked. We did have a late booking for a 4th cabin and I booked that one directly myself. My fault. Today a sale price came out and I can get an Owners Suite for $4.00 cheaper. Started June 21, 2021, By They just canceled the hold I had and grabbed the cabin back into my original reservation. Any reccomendations for SD training in WA? I just saved $100 on a cruise I booked for November 2020. If it's not then I will stop trying to look at upgrade opportunities. 19952023, The Independent Traveler, Inc. Forum Assistance - Welcome to Cruise Critic, Announcement: Upgrade Your Horizon ~ Sponsored by Regent Seven Seas Cruises. http://www.creative.rccl.com/sales/royal/Multi_Dest/Special_Offers/rci_sales_event.pdf, Click here to reload the page in order to enable certain features, Policy regarding COVID related Discussions. LauraS I could not even get $100 OBC for the lower price. Nope. There was a suite on sale that is 2800 for 2 adults.. His TA is telling him he cannot upgrade as final payment has been made. Your link has been automatically embedded. My cruise is in 36 days and I'm currently booked in an inside cabin but we're thinking some fresh air might be nice, so I've been keeping an eye out for price drops on balconies, but it seems like Royal Caribbean is determined to not give us one. Make Sure Your Voice Is Heard! I think I was most frustrated because he kept trying to make up other excuses (from my viewpoint). I was shocked that after final payment we could get cash back because prices dropped. Bear in mind, Ocean View Balcony cabins on some ships include obstructed balconies, with a limited or partially blocked view. I just looked at the link you provided, and it doesn't appear that its listed on the sales flyer- cruise isn't until November. 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